Dr. Kristin Gerster is by far the most two faced person I have ever met.  You should hear how she talks to her staff!  Does she not realize that there is only a door seperating me with my dog and her on the other side?  She comes into the room and is by far one of the most fake persons I have ever met.  Then she leaves the room and starts talking how she really is.

My appointment was for 9 in the morning.  One of the girls came to the waiting room and escorted me and my dog into the room.  Asked a few questions and said that Dr. Gerster would be in shortly.  A few minutes later I heard one of the staff say she was going to call her on the phone to see if she was on here way yet.  I waited in the room for over 30 minutes before she even got there.  I also heard her talking to her staff members concerning a problem that happened a few day prior.  She just kept talking and talking.  She obvoiusly did not care that there was an appointment waiting for her.  

I made my appointment with her because my friend recommended her.  After this, I will not be asking for her again.  I even called my friend after my appointment and told her everything.  My friend said, 'oh yeah, she is usually running behind'.  My time is valuable and as a doctor and owner, she should pay more attention to these things.

Overall, I am not very happy about the visit.  The hospital is beautiful, but way over the top!!!  I this what our money goes to? 

P.S. Hope your staff is paid well too, but I doubt it from how I heard you talk to them.

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