Now you can Rate your doctor ! Now you can rate your doctor and you can view all information about all doctors from US.
Patient Login|
Scorecard for... Dr. Monica Moore Gynecologist  Chicago, Illinois
 Anyone can attach a photo related to this doctor's business. Just login and choose a photo. See video
|
Other doctors of the same specialty in IL:10 Dr. James Hlavacek Aurora10 Dr. Catherine Stika Chicago 8 Dr. Scott Hite Chicago 7 Dr. Karen Mass Lke Forest 6 Dr. Mary Riggs Algonquin 6 Dr. Richard Mruz Elk Grove Village 6 Dr. Gail Miller Palos Hills 4 Dr. Jack Gibson Peoria 3 Dr. Jody Lin Bolingbrook 1 Dr. Carol Meynen Winnetka
Watch ... Receive an email when comments are added about this doctor.
Doctors: Add your own free profile to help get the word out about your service |
|||||
Previous 1 2 3 4 |
Overall Score as rated by lucky |
Year of Treatment |
Comments by lucky
on 06/12/06 1 responses to this scorecard This scorecard was voted helpful +1 times |
|---|---|---|
1 
|
Not given |
To Whom It May Concern:
My problems began the first day I stepped into Woman to Woman Healthcare’s facility on March 20, 2006. I was referred to Dr. Moore by my Primary Doctor of internal medicine. My intentions for seeing Dr. Moore was to get my annual PAP and receive guidance on unsettling results found in a report for a pelvic ultrasound I received in October 2003. Unfortunately, my first visit was not with Dr. Moore. I was seen by her assistant nurse, not sure if she was a nurse practitioner or physician’s assistant, but that’s irrelevant. What is relevant is that I was given no explanation as to why Dr. Moore was not available. However, I stayed for the visit, received a PAP exam and told her of my negative report. She then ordered that I take a pelvic ultrasound at Rush Medical Center and that Dr. Moore would be following up with me after the tests were ran. I made another appointment to see Dr. Moore with the front desk attendant, Donna, for a follow-up visit for April 18, 2006. I took my ultrasound on the morning of April 3, 2006, plenty of time for the images and report to be sent to Dr. Moore’s office.
On showing up for my 5:00pm April 18, 2006 appointment at Women to Women Healthcare I was met by the front desk attendant with angst and confusion. She said the office was closed and asked why I was there. She claimed I didn’t have an appointment and that Dr. Moore was on maternity leave. No one even told me she was expecting when I made my initial appointment. She went into the computer to prove I was wrong and found that I was not wrong and she then apologized for not calling to let me know of Dr. Moore’s new schedule. She then told me to call back for another appointment and that they hadn’t received my records from Rush for the ultrasound anyway. My mother was with me and we were both upset at how this was handled because I had to leave work early and drive downtown from the Southside of the city, and pay to park.
I called back a few days later for an appointment to see Dr. Moore in accordance with her new schedule. I was told again that records were not in the office yet and that they were working on it. I made an appointment with the front desk lady to see the doctor on May 22, 2006. After leaving work early on May 22nd for my afternoon appointment, I decided to call the office just to make sure of my appointment. Much to my dismay, this appointment, too, had been cancelled. Unfortunately, I was already halfway there and too far to go back to the office. Her assistant had not called to let me know that Dr. Moore had an emergency surgery to tend. I insisted that we confirm all my contact information. We discovered that all my contact info was entered incorrectly into their computer system on at least one screen. She again apologized, called me her special patient with scheduling problems and expressed that once I saw Dr. Moore, to let her know that her computer system was faulty. I was not amused at all at this point and in fact livid. She gave me yet another appointment for June 9, 2006.
Her staff person called me the week of May 29, 2006 on Thursday or Friday for confirmation of my next appointment. She was able to get me in sooner, June 6, 2006 to see Dr. Moore. Once again she said the records were not in from Rush and thought it would be better if I looked into getting them sent to their facility by my Tuesday appointment. I was now left with the wild goose chase of hunting down my ultrasound report. She gave me the number I should call and left it at that. To no avail was I able to locate the records through the office whose number Donna had given me. Not sure of the exact suite I visited for the test I had to call every office in the hospital that provided outpatient ultrasounds. I showed up to my June 6th appointment without any records in hopes that Woman to Woman did the work to locate them. After entering the patient’s exam room I finally got to meet Dr. Moore who greeted me not with a hello, an introduction, or an apology for the horrible runaround I had been given since March, but with ‘Why are you here?’. I was mortified but explained that I came for a follow-up on my ultrasound that no one seems to able to find. I told her I tried calling Rush but was unable to get anywhere. She asked what number and suite did I call, I told her what I received from front desk person and she told me it was the wrong number and ingenuinely apologized. So the visit was over in less than six minutes. I was then handed my PAP results by an assistant in her office which should have been mailed to me over two months ago. Dr. Moore told me she would personally look into getting the report from Rush and that I should call her on Friday June 9, 2006 for how she wants to proceed with my care. I agreed that I would contact her on that upcoming Friday.
Friday came and I called. I identified myself to front desk person who immediately told me to hold on in an annoyed voice. I was placed on hold for several minutes which seemed like eternity only to be picked up by another office attendant. This person told me to please give her my phone number and that she would call me back. I have yet to be contacted.
This experience has left me mentally and physically exhausted and frustrated. I find gross neglect and unprofessional conduct demonstrated by Dr. Moore and her office attendants. I am back to square one with having to seek out yet another healthcare professional and start this process all over again and hopefully with a doctor who gives a damn.
Though this case may not be as heinous as a doctor/patient encounter can get, I do find this incident worthy of reprimand. Doctors have a code of ethics and generally have to follow them. No other person should have to suffer the negligence, unprofessionalism, and disorganization that I have been subjected to in this case.
Disgruntled Patient
Is this scorecard helpful? Yes / No
|
| Nursing Staff | Office Staff | |
|
6
|
1
|
|
| Cost | Medical Equipment | |
|
3
|
4
|
|
| Office Waiting Time | Appointment Availability | |
|
8
|
2
|
Previous 1 2 3 4 
