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Scorecard for... Dr. Eric M Kagel Orthopedics  San Jose, California
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Overall Score as rated by Cre-8 |
Year of Treatment |
Comments by Cre-8
on 08/13/06 |
|---|---|---|
2 
|
2006 |
This doctor did not listen well. In response to my correction regarding my inability to tolerate a particular pain medication, he chose to cancel my surgery (notification by letter) one week before the procedure was scheduled. Due to recovery time and work responsibilities this represented a hardship. When I attempted to speak with him to problem-solve the situation he refused to talk with me and his nurse hung up on me in a telephone conversation. He did send me written referrals and did provide records which my husband retrieved to take to the new surgeon. The subsequent surgeon effectively problem-solved the situation and performed the surgery without complication, although I will not be completely recovered when my work resumes. Dr. Kagel (and staff) responded with arrogance and unprofessionalism when collaboration and problem-solving was needed.
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| Nursing Staff | Office Staff | |
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3
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3
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| Cost | Medical Equipment | |
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5
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5
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| Office Waiting Time | Appointment Availability | |
|
5
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5
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