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Scorecard for... Dr. Terry Pitts Veterinarian (animal doctor)  Lincoln, Nebraska
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Overall Score as rated by snjeguljica |
Year of Treatment |
Comments by snjeguljica
on 09/18/06 |
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1 
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2006 |
We boarded our two high need cats here for over a week. I went in a month ahead of time to ask if the vets could handle boarding the animals and their special needs and also gave full medical histories for both of the cats. Upon dropping off the cats, I gave a typed out sheet with details regarding their medical conditions and also explained to the person all about them. While we were gone, one of the cats had a medical crisis and they did not call us. We only found out because they billed us for X-rays. When I asked what this was for, the lady from back told the front desk person, 'Oh that was supposed to be taken off--they weren't supposed to see that.' It was only after that conversation was overheard did we ask further questions and found out that the cat had severe problems. When we scheduled a meeting with the owner of the clinic he told us he assumed that this condition or problem was a normal or everyday problem-- even though I kept telling him that I told the vet we saw a month earlier that it was not, told the person we dropped the cats off with that it was not, and also had written on a sheet of care directions that our cat did not have this problem (urinating straight blood) all of the time. He kept saying that he was under the impression that it was a chronic problem--not taking any responsibility for the breakdown of communication among his staff or even apologizing for not calling or for his staff trying to hide that something went wrong during the stay (which in essence was not even their fault---or was it since they didn't want to tell us?). At the very end of the conversation when it became clear that there was going to be no apology, he stated that if we really cared about our animals--we should have called. Funny, we were under the impression that was their job if anything went wrong--of course, seeing as how they tried to hide that anything went wrong to begin with, I doubt we would have gotten the truth if we called. If truth and integrity were important in your business dealings and with the care of your fuzzy loved ones, I would search out an alternative to Pitts Veterinary Hospital. |
| Nursing Staff | Office Staff | |
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1
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1
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| Cost | Medical Equipment | |
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1
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no score given | |
| Office Waiting Time | Appointment Availability | |
| no score given | no score given |
