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Scorecard for... Dr. Helen Kiefer Emergency Medical Doctor / urgent care generalist  Santa Fe, New Mexico
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Overall Score as rated by rowan |
Year of Treatment |
Comments by rowan
on 09/09/07 |
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1 
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2007 |
Go anywhere but to this "doctor" if you need urgent care in Santa Fe, especially if you're already being treated by your own doctor, but suffer a sudden relapse or new symptoms.
This "doctor" doesn't listen, interrupts, and actually pulled the, "Now, you be quiet, I am the doctor" maneuver that supposedly died in the fifties. Then she announced, without having so much as laid a hand on me, that the diagnosis of the past FIVE physicians--one of them a specialist at a nationally renowned, top ten teaching hospital--was incorrect.
Despite the fact that I was producing purulent yellow mucus from right lung and my nose, and complained of excruciating eye pain, blurry vision, extreme weakness and dizziness, this woman announced I had "asthmatic bronchitis" not an infection. She did not examine my ears, eyes or nose/throat. She did not listen to my heart--which was beating much too fast. She also did not listen to my lungs, so how could she know anything about them?
Because I had not responded to previous courses of antibiotics, she insisted my problem was allergies. She prescibed an "antihistamine" that is usually used for "psychoneurosis" and illness related anxiety. This drug, taken with my other current meds, could have stopped my breathing in my sleep.
This "doctor" did a blood test, but did not discuss the results, which showed I had a very low red blood cell count and an elevated white count, both of which suggest infection.
I was also showing some of the symptoms of withdrawal from the steroids I'd been prescribed during the course of my illness. Steroid withdrawal is considered a life threatening emergency. But this woman, who has a PhD in Emergency Medicine, refused to consider or discuss this, or to listen to my concerns; she told me to go to the emergency room if I thought I had steroid withdrawal.
How could I possibly know? Apparently she was "the doctor" only if I submitted to her abuse, but not if I had any questions.
Fortunately, I'd done my homework and knew I probably had a kind of "walking pneumonia" that only responds to certain antibiotics--the only kind I hadn't yet tried. I was able to persuade her to prescribe these, and within 48 hours began to feel much better.
Her bill for abusing me was $320. My advice: Run away. Run far away. This physician, in my opinion, should be forbidden to practice.
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| Nursing Staff | Office Staff | |
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5
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5
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| Cost | Medical Equipment | |
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1
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no score given | |
| Office Waiting Time | Appointment Availability | |
| no score given | no score given |
